拒绝处理 异议处理

常见的竞争问题及回应例子: 客人的需求做不到，我们该怎么处理？

David

这单能不能拒绝掉？

拒绝原因:

1. 客人的due date是7月10日，这个需要上机印刷，生产时间需要10天，国庆工厂也要放假，要7月6日差不多才能生产好，10'长的1000个有22kg，走大陆很贵，只能走威龙的香港DHL，客人收到差不多要到10月14日.

2. GDXXXXXXXXXX-20这个是上机印的，1000个卖0.416我们是没有任何利润的，1000个现在做的这家不一定愿意帮我们做，他们会嫌麻烦，还需要再谈谈，还有就是PO里面客人没有setup charge。

这个产品我今天会重新查看一遍，重新进行调整，谢谢.

-- 

Sincerely yours

Andy

看看我们应该怎么处理?

Hello Mike,

I am sorry there are some issues with this order.

Unfortunately upon review by the art department and production, we can not make your deadline of October 6th, with the artwork provided.  If it were a 1 color background we could make the 6th, but we would need the revised artwork today.  

With the current artwork, which is full color not 3 colors, we can make the 16th of October.  However, since the artwork is full color the pricing you are using incorrect.  The full color price is $.70 each and should be a minimum quantity of 3000 but we can do 1000 for you at the $.70 price and delivery on the 16th of October.

If you can change the artwork to a 1 color background with a 1 color imprint we can keep the same pricing you have and make your deadline of the 6th.  We just need the revised artwork by today at 4PM.

We are very sorry for any confusion about this product.

Please let me know how you would like to proceed.

Best regards,

以上这些帖子都是作者日常生活中的笔记，以及平时内部员工培训使用的，所以拿出来到互联网上面分享不太花时间。

我们平常有一些免费的案例培训群，还有免费的400万订单的外贸故事群，我们还有付费的基础回盘技巧大全的培训群。也有付费的15个以上的案例解说群，回盘英语要不要？

欢迎大家来微信找联络我了解。

想了解促销礼品上万笔产品库的快速报价技巧吗？

这些是作者陆陆续续完成的外贸学习材料案例，不知道多少人有兴趣呢？

想进一步了解的请加我微信：dw4363 或 微博私信。

谢谢。

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