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异议处理 拒绝 回盘技巧

如何拒绝客户到付的要求?

业务员的基本技巧之一就是拒绝客户依然带着笑脸,不要让对方产生很不舒服的感觉,通常我会告诉业务员这个叫不说No的技巧。这个需要我们非常多的练习。其实中国人应该是非常会的才对,年轻业务员需要多多的练习。

有礼貌的拒绝客人方法

 

Matt,

 

I have spoken with David and he feels that the factories he uses are not capable of offering you the quality of glasses and consistency of quality you need.  That said, we will not be able to work with you on the reorders.

I wish you the best of luck with the sunglasses business.

 

Best regards,

 

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拒绝客人一大堆产品询盘的说法

 

客户
SugarHouse Casino RFP MKC06202011

 

这种标案的情况,我们没时间也没有竞争力的情况。

 

 

拒绝
Irene,

 

I am sorry at this point it will take us a week or more to quote any of these items.  Our speciality is promotional items and items like that.  We do occasionally get into other items like listed but the time allotted is much to short.

 

In addition, with what we have sourced so far the factories have all been contacted already several times by other agents.  There is a lot of competition.

 

Unfortunately, we can not make the timeline for the quotes needed.  We would need much more time.

 

I a so sorry to leave you hanging on this one.  However, thanks for the opportunity, please keep us in mind for future projects.

 

 

Best regards,

 

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或者故意用运费估价的问题再问一下

Would you mind tell us how many pieces will be when you order. It decide the fly or go boat shipping. They are very different estimation for unit cost.

 

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有时候我们实在忙不过来,但我们得要用一个有礼貎又有起承转合的英文来"拒绝客人"

Irene,

I am sorry at this point it will take us a week or more to quote any of these items.  Our speciality is promotional items and items like that.  We do occasionally get into other items like listed but the time allotted is much too short.

In addition, with what we have sourced so far the factories have all been contacted already several times by other agents.  There is a lot of competition.

Unfortunately, we can not make the timeline for the quotes needed.  We would need much more time.

I am so sorry to leave you hanging on this one.  However, thanks for the opportunity, please keep us in mind for future projects.

Best regards,

 

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客人只要一两个产品的拒绝说法

Hello Gentleman,
Custom need a mold charge. Fly shipping fee cost much. It is not a good idea to buy one from China. Our strength is factory direct wholeseller. Hope other opportunity.

 

I am sorry can't meet your request at this moment there is a MOQ for this product.

 

 

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还摸不清楚是不是潜在客户时的办法

On Sat, Apr 09, 2016 at 9:26 PM, Haris Honey wrote:

 

Dear Sir/Madam,

 

I would like to know the whole sale rate of Caps and shipping charges from China to Pakistan. Also send me pictures of caps with different styles.

 

Regards,

 

Haris Ahmed.

 

 

----------

We don't have any agents there. I am sorry can't support your import business at this moment. I can only handle the FOB jobs of the caps if you still interesting.....

 

 

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客人想要免费样品的说法

Unfortunately we are manufacturer in China. Product them in bulk order. I am sorry we do not have any of these bags in stock. Besides the express charge is higher as well...

 

Sorry again can't help.

 

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拒绝客人要混搭产品的说法,

On Friday, April 8, 2016, alex montufar wrote:

 

Hello, 

 

My company is looking to purchase a hundred so of various styles of sunglasses with our company pepper logo on the lens. 

 

Can you please tell me if an order this small with various color and design frames is a possibility and how much it would cost? And how long it would take to ship to America?

 

Thank you : )

 

-----------

Unfortunately we are manufacturer in China. Product them in bulk order per style everytime. Sorry can't help to your request.

 

客户要求500个卡片U盘大货寄走UPS到付方式,如何婉拒客户要求,达到让我们自己操作货运的目的!

Hi Ronit,

We just have checked with UPS, and our side could not use the third party payment as we have no UPS account, even offer  the guarantee of our company.

Now we just have two ways to handle this in mind:

1, could your side directly arrange UPS to pick up the 500pcs( 200pcs to Francis and 300pcs Darby) from our address. This may could be available via freight collect of UPS. Need your first confirm.

2, we use our Fedex account to ship the USB to Francis and Darby, and you transfer the shipping cost to us.

Do you have any idea for this? Need you advice ASAP. Thank you.

Best regards


以上这些帖子都是作者日常生活中的笔记,以及平时内部员工培训使用的,所以拿出来到互联网上面分享不太花时间。

我们平常有一些免费的案例培训群,还有免费的400万订单的外贸故事群,我们还有付费的基础回盘技巧大全的培训群。也有付费的15个以上的案例解说群,回盘英语要不要?

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想了解促销礼品上万笔产品库的快速报价技巧吗?

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