20 回盘前---无法达到客户要求的回盘技巧
回盘前---无法达到客户要求
不必硬去做案子，做不到就做不到，不要先把案子强接下来后反而未来让客人对你感冒。但拒绝客户也还是要学会说些委婉好听的，说明清楚一点，让客人感觉有道理，感觉舒服。
业务员回邮件的目标一直应该是：让客人记得一个好印象的你。
来不及，不能做，做不到，拒绝客户，一定要伴随良好的说明以及礼貌的态度。
来不及或不能做
来不及不能做，常常会有点特殊的情况，平常人想不到的情况（自己不要认为理所当然，对方通常不了解）
- 内含电池情况无法加急。
I am really sorry we can't do this project for you at this moment. The material includes a battery and when items with batteries are shipped to the US there is likely a 2 day review period by Customs and Homeland Security. I think we could make it but it may be to risky to make the 15th.
不想做或拒绝
拒绝人时，直接说NO的有时是很不聪明的，你可以有其它好几种方法：
- 反问法，
- 说出自己的感觉法，
- 装聋做哑法，
- 不提供任何理由法，
- 没有能力法，
- 忘了法。
所以如果有一天被客人用这些方法时，我们心里也要很清楚........
忙不过来
有时候我们实在忙不过来，但我们得要用一个有礼貎又有起承转合的英文来"拒绝客人". 在拒绝客人的时候, 礼貌一定要想办法周全一点.....
I am sorry at this point it will take us a week or more to quote any of these items. Our speciality is promotional items and items like that. We do occasionally get into other items like listed but the time allotted is much too short.
In addition, with what we have sourced so far the factories have all been contacted already several times by other agents. There is a lot of competition.
时程来不及
Unfortunately, we can not make the timeline for the quotes needed. We would need much more time.
I am so sorry to leave you hanging on this one. However, thanks for the opportunity, please keep us in mind for future projects.
不是目标客户或觉得不好的客人
客气的拒绝不好的客人, 以后留下来的自然就都是好客人了（不要怕没有客人啦，把你的时间留下来）....
Thanks for letting us know. We will not be able to meet that price and without a PO and artwork today we will not be able to meet your deadline of September 1st. However thanks for the opportunity.
清楚说明拒绝理由，并给出方案建议
拒绝客户也不一定就会让客户跑掉，直接看看下面的例子。我们同事觉得时程做不到，直觉认为就拒绝掉，但是并没有想到客户实际上可以调整方案。透过我们的清楚说明以及建议，百分之六七十的客户是会调整的，即使这是很高的比例。
技巧是，虽然很多情况是不得已，不要让客户感觉都是被逼的，让客户感觉决定是他自己下的，这样就有比较快乐的体验。
David
这单能不能拒绝掉？
拒绝原因:
- 客人的due date是7月10日，这个需要上机印刷，生产时间需要10天，国庆工厂也要放假，要7月6日差不多才能生产好，10'长的1000个有22kg，走大陆很贵，只能走威龙的香港DHL，客人收到差不多要到10月14日.
- GDXXXXXXXXXX-20这个是上机印的，1000个卖0.416我们是没有任何利润的，1000个现在做的这家不一定愿意帮我们做，他们会嫌麻烦，还需要再谈谈，还有就是PO里面客人没有setup charge。
这个产品我今天会重新查看一遍，重新进行调整，谢谢.
--
- 看看这种情况下面我们应该怎么处理?
Hello Mike,
I am sorry there are some issues with this order.
Unfortunately upon review by the art department and production, we can not make your deadline of October 6th, with the artwork provided. If it were a 1 color background we could make the 6th, but we would need the revised artwork today.
With the current artwork, which is full color not 3 colors, we can make the 16th of October. However, since the artwork is full color the pricing you are using incorrect. The full color price is $.70 each and should be a minimum quantity of 3000 but we can do 1000 for you at the $.70 price and delivery on the 16th of October.
If you can change the artwork to a 1 color background with a 1 color imprint we can keep the same pricing you have and make your deadline of the 6th. We just need the revised artwork by today at 4PM.
We are very sorry for any confusion about this product.
Please let me know how you would like to proceed.
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