30 回盤前---客人要样品要怎么处理？sample的处理英文
回盘前---samples，样品处理
客人常常没有进入合作就要样品，我们应该怎么处理才不会吃力不讨好呢？
样品分为随机样或规格样，二种的说法不同…..
可以用以下的说法来回客人
当客户跟我们提到需要要样品的时候，我们都应该试着先与她建立一些的对话，看看对方的反应，了解需求的真实意愿如何？
可以这样去回复他
- 不建议客户买样品，这时候是体现我们关心客户的好时候，运费太高，划不来的，可以问一问客户，给客户拍一些高品质的图片来替代，看看好不好？
- 通过说告诉客户要收取的样品费，可以了解样品背后的订单是多少？大家值不值得去做这些事情？也可以了解客户的等级的大小，如果是大客户或者大订单最好，我们也知道去准备这样样品的意义。如果是小客户的话，指不定就因为样品费不值得，谈的比较好就直接下单了。
样品分成随机样与规格样两种，回复的办法有点不一样。
客户想要规格样时
- 客户说
Can you send a sample? I would be willing to buy over 1000 if the sample is good.
- 我们回
Your request is spec. sample. We have to create mold then produce them. It cost $300 to make them individual and the price is without express shipping fee. It is costy.
Actually you can place bulk order with art work confirmed and pre production sample review. It is economic both.
不随便接受样品单，才容易推向有订单。
Spec. sample. need a costy setup with $300 to make them individual and include express shipping fee. It is costy.
Random sample is available and economical with $50 shipping fee from China.
Please advise.
客人要样品的邮件例子
I would greatly appreciate a sample. I understand the you do not have all colors on hand. If there is a choice, my preference order is white, blue, grey, then orange. Please ship samples to me at my address below and bill xxx for the shipping.
我们可以这样回应
- 样品用完了，不能马上寄
I am sorry but we do not have any of these in stock. We have ordered more and they will be in our Pennsylvania office in a couple weeks. Once I get them I can send you out a sample. If you need them quicker they can be sent to you directly for a cost of $60. They would deliver in about 4-5 days. Let me know.
Thanks very much!
-
Unfortunately we do not have any of these eye patches in stock. I will ask my associates to order some and send to me as soon as possible. Is there a date that you need them? I will try my best to get them here quick but normally it takes a week to 10 days…
Let me know.
- 没有客人指定的样式的样品
These are all custom made if you send me a PMS color or something that you would like to match, I can see what we have. We do not keep samples of every color on hand, I am sorry I do not have neon, but we can do it.
-
I am very sorry but we do not have any of the QR code bracelets in stock and will not have any for a few weeks. We have tons of silicone bracelets but none with the QR code.
- 时程来不及
I am sorry we can not meet your deadline for the samples.
- 要一点规格样品的费用
We will be back in the office Monday we are still cleaning up after Sundy. I know we do not keep this item in stock as a sample. A random sample engraved is not available. If you want a spec sample the cost will be $100.
How many you need? Usb drive samples cannot be free. You have to pay some penny.
- 要求收费，但下单可以折扣
If you place the order your shipping fee for the sample will be deducted from the order.
- 给我你的物流账号, test him
Free samples at your shipping acount please.（表达免费，隐含要账号）
-
Give me your shipping account please.(隐含免费)
- 打样费处理的说法
Spec Sample 250and15days(proof,productionandshippingincluded).Ifyouendupdoingtheprojectthe250 will be absorbed into the project cost….
- 寄样的时间可能会影响到案子的进度
Unfortunately I do not have a sample of that rope on hand. I can order one for next week but then the timeline gets knocked. Is there any room in the September date?
- 寄类似的样品给客人
不寄客人指定要的款式，可以节省时间也容易一点。
These bags are all custom made and done on demand so having samples is difficult at best. I have sent you from my office a similar bag(s) that I have here in the US. The samples from overseas will not be ready in a short amount of time.
- 有样品可以马上寄，跟客人要运输帐号
这是从美国寄美国才可以，不能用在国际帐号
Can I get a sample of product GD104002-30 - slap bracelet???
Thanks
Sure! Please send me an address and your shipper UPS/FEDEX number. It will go out tomorrow.
- 用客户物流帐号直接从中国寄过去时
一定要了解状况并且事先的知会客人。
If your shipping account is international account from China I will sent them out tomorrow. Or you will get huge expenses please note…..
- 客人要donate 的情况怎么处理？
Contact Name: Geary Jarvis
Contact Tel: 606-598-3740
Company Name: Clay County middle school
Web Site:
Model Number:US30HERSX
Quantity: 7
Logo Request: none
Question or Request: Good Day, I would like to ask if you could please donate 7 of the Softball Cinch Bag, Drawstring Bag #US30HERSX
To our school.
对于这一类必须拒绝的客户，我们不需要断然拒绝，可以留一点情面的方式来回答
- 没有库存的理由
我们是中国这里的制造商，接单才生产的，没有库存，而且快递费用也很贵，划不来。
Unfortunately we are manufacturer in China. Product them in bulk order. I am sorry we do not have any of these bags in stock. Besides the express charge is higher as well…
Sorry again can't help.
其他要样品的回法
Hi, I’m interested in selling it to eBay. How much is the minimum order I could get to get a maximum discount? How can I get a sample of it?
-
- 推广一下，顺便谈样品费
We are Factory Direct Outlet in China. I use this charger very well by myself. Will give you a price break soon. Per sample, if you pay $50 I will express it to you and will deduct it once you place the bulk order. BTW our team can support your eBay business in the future for other benifit products.
- 小订单付样品费划得来吗?
We are located in China. I can give you some free and random samples. But the shipping cost is $50. I don't think it worth for a little deal from us, Unless you have a long term purchasing plan from China.
- 确认交易金额再看样品
Why don't you check out our pricing then decide the sample review?
遇到就是不愿付运费的客人
I must be broke for many free shipping sample request every month.
--
We don't know each other very well why you ask me free shipping charges. I can only offer free samples.
一些要样品的回复例子
Dear,
First of all thank you for your reply.
Can you please confirm that your firm is based in Taiwan?
About the products could you provide each of them? Can you also make the print on it?
-
Hi ,
We have both companies within Mainland and Taiwan. Producing job is totally completed in mainland China. So we can provide more services with reasonable pricing.
We can provide random samples without shipping charge for initial clients. Same policy for initial clients, The spec sample with imprint you need to pay the setup fee and deduct once the MOQ order is finished.
Is that fare?
- 告诉客户样品运费
I hope you doing well.
I would like to help with your business. Your chat time on whatsapp is my dinner time and mostly are drinking a little. It take times.
Per your samples request, I am afraid that you need to pay the international shipping fee. I will collect some our items free as I can and take a pictures before they ship.
How many weight do you need them? The estimate freight is below
10 kg 15020kg180
30 kg $200
or more
Let me know what you think….
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